Reference

Open your legal terms clearly

Your account terms, data rights, cookie choices, and wallet-record handling sit on this Legal page before you open an account.

Account termsData rightsCookie controlsDANA, OVO, GoPay, QRIS
dalistoto Open your legal terms clearly
CONTACT ROUTES

Reach us about policy questions

Legal questions need a named route, not a random lobby message. Use live chat when you need quick direction, email when you send documents, and WhatsApp only to track an open ticket. Our support desk runs 09:00-23:00 WIB, with English and Indonesian account wording. We may ask you to confirm your registered phone number before discussing data, payment receipts, or account access.

Team online

Live chat policy desk

Use in-site live chat from 09:00-23:00 WIB when your question is about account terms, eligibility, cookies, or a payment record. We ask for your username before checking any legal account file.

Email document channel

Send legal documents or correction requests to [email protected], then include your registered phone number and the receipt ID if DANA, OVO, GoPay, or QRIS is part of the issue.

WhatsApp status check

Ask WhatsApp support for status only after a ticket is opened. We do not change legal records inside chat; we confirm identity, give the ticket number, and point you back to the policy desk.

DATA CONTROLS

Control your account data records

Your data controls matter before you open an account and after you enter the lobby.

Account identity checks

We connect your username, registered phone number, and verification status to legal account records.

Cookie choices

Cookies help keep login sessions, language choice, and security checks working.

Payment receipt records

DANA, OVO, GoPay, and QRIS references are kept with wallet activity so we can answer legal questions about deposits, withdrawals…

Device security path

Open Account > Security > Devices to see recent access and remove sessions you do not recognise.

Retention window

We keep account, wallet, and support records only for operational and legal needs.

Change requests

Ask for correction through live chat or [email protected] with your username and the detail you want updated.

Ask clear legal account questions

These answers explain how our Legal page applies to your account, data, cookies, wallet records, and access. They are written for customers who want to understand the account step before joining or before sending a policy request. If your case involves documents, a changed phone number, or a payment receipt, start a ticket so we can check the exact record.

Access depends on local law and is available only where local law permits. You are responsible for checking your location rules before opening an account, and we may limit access if legal conditions change.

We keep your username, registered phone number, verification status, device session records, wallet references, and support tickets. These records help us answer legal requests, confirm ownership, and handle account security issues.

Yes. Contact live chat or [email protected] with your username, registered phone number, and the detail that needs correction. We confirm identity first, then explain whether the record can be updated.

Cookies keep your login session, security checks, and language choice active. You can clear cookies through your browser settings, but you may need to sign in again and confirm your account session.

Wallet receipts help connect account activity to a payment reference when you ask about deposits, withdrawals, or ownership. We use them as evidence for account support, not as permission to access the site.

Start with live chat from 09:00-23:00 WIB and ask for a policy ticket. If documents are needed, we move the case to [email protected] and keep the ticket number linked.

We may update terms, restrict access, pause account actions, or ask for new verification. We aim to tell you through account messages, support tickets, or email tied to your registered profile.